20.1.2 demo version did not respond in 3dsmax

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hyzf
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Joined: Thu Jun 03, 2010 9:18 am

20.1.2 demo version did not respond in 3dsmax

Post by hyzf » Mon Apr 06, 2020 9:22 pm

Hello, I downloaded the 20.1.2 demo from the official website and installed it in 3dsmax2019, but when I clicked on one of the tools, it prompted no response and 3dsmax immediately jammed.
Can you help me solve this problem?
Thank you very much!

Patrik Martin
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Re: 20.1.2 demo version did not respond in 3dsmax

Post by Patrik Martin » Tue Apr 07, 2020 8:24 am

Hi,

Thank you for posting. Is this the same for any tool that you create or a specific one?

Best Regards,
Patrik
Partner
http://www.craftanimations.com
patrik.martin-at-craftanimations.com

hyzf
Posts: 7
Joined: Thu Jun 03, 2010 9:18 am

Re: 20.1.2 demo version did not respond in 3dsmax

Post by hyzf » Wed Apr 08, 2020 2:27 am

Hi,

Thank you for posting. Is this the same for any tool that you create or a specific one?
Yes, the same thing happens with any tool.
It also causes another phenomenon: when 3dsmax is restarted, there is no response after entering the main interface of 3dsmax.But when I delete the file "craftdirectortoolsadaptor_3dsmax2019. Gup" after the 3dsMax is back to normal.

Patrik Martin
Partner
Posts: 320
Joined: Mon Feb 25, 2008 1:07 pm
Location: Gothenburg, Sweden
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Re: 20.1.2 demo version did not respond in 3dsmax

Post by Patrik Martin » Thu Apr 09, 2020 8:45 am

This "freezing" issue most often happens when you have a license pointer that is not able to connect to the license server. Do you have a license server pointer in your license folder? If so, try to move it away for the license folder and try again to start 3ds max with "craftdirectortoolsadaptor_3dsmax2019.gup" installed correctly.

If it is the above issue you need to fix the connection between the workstation and the server.
Partner
http://www.craftanimations.com
patrik.martin-at-craftanimations.com

hyzf
Posts: 7
Joined: Thu Jun 03, 2010 9:18 am

Re: 20.1.2 demo version did not respond in 3dsmax

Post by hyzf » Thu Apr 09, 2020 11:20 am

Thank you very much for your help. I'll have a try.

hyzf
Posts: 7
Joined: Thu Jun 03, 2010 9:18 am

Re: 20.1.2 demo version did not respond in 3dsmax

Post by hyzf » Thu Apr 09, 2020 6:13 pm

This "freezing" issue most often happens when you have a license pointer that is not able to connect to the license server. Do you have a license server pointer in your license folder? If so, try to move it away for the license folder and try again to start 3ds max with "craftdirectortoolsadaptor_3dsmax2019.gup" installed correctly.

If it is the above issue you need to fix the connection between the workstation and the server.
Hello, I have tried to do it your way, but I still haven't fixed the problem.And I found that the same problem occurred in 3dsmax2016.I don't know if there is something wrong with my operation.Can you give me a more detailed operation steps?Or another way to solve the problem.
Thank you very much!

Patrik Martin
Partner
Posts: 320
Joined: Mon Feb 25, 2008 1:07 pm
Location: Gothenburg, Sweden
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Re: 20.1.2 demo version did not respond in 3dsmax

Post by Patrik Martin » Tue Apr 14, 2020 8:20 am

Are you able to contact me directly? See my signature for email.
Partner
http://www.craftanimations.com
patrik.martin-at-craftanimations.com

Patrik Martin
Partner
Posts: 320
Joined: Mon Feb 25, 2008 1:07 pm
Location: Gothenburg, Sweden
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Re: 20.1.2 demo version did not respond in 3dsmax

Post by Patrik Martin » Thu Apr 23, 2020 3:17 pm

We have made an extra check and noticed that there is a strange behavior with the trial license. If you hit evaluate it actually start the trial and it is installed however you do not get any notification about this at all.

So once you have clicked "Evaluate" just close the window and create a new instance of the tool and you will notice that it will create without any issues (unless you have already used a trial period for that specific tool before on the same workstation).

We will make an update to sort this out.

If you are experiancing issues or need an extened trial license feel free to contact us and include your MAC-address and we would be happy to help out.
Partner
http://www.craftanimations.com
patrik.martin-at-craftanimations.com

Patrik Martin
Partner
Posts: 320
Joined: Mon Feb 25, 2008 1:07 pm
Location: Gothenburg, Sweden
Contact:

Re: 20.1.2 demo version did not respond in 3dsmax

Post by Patrik Martin » Tue May 19, 2020 8:53 am

Patrik Martin wrote:
Thu Apr 23, 2020 3:17 pm
We have made an extra check and noticed that there is a strange behavior with the trial license. If you hit evaluate it actually start the trial and it is installed however you do not get any notification about this at all.

So once you have clicked "Evaluate" just close the window and create a new instance of the tool and you will notice that it will create without any issues (unless you have already used a trial period for that specific tool before on the same workstation).

We will make an update to sort this out.

If you are experiancing issues or need an extened trial license feel free to contact us and include your MAC-address and we would be happy to help out.
This is now solved with 20.1.5 available via http://www.craftanimations.com/craft-director-studio/
Partner
http://www.craftanimations.com
patrik.martin-at-craftanimations.com

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