Saved profile doesn't restore settings

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Vipera
Posts: 3
Joined: Wed Aug 14, 2019 8:32 pm

Saved profile doesn't restore settings

Post by Vipera » Wed Aug 14, 2019 8:45 pm

I use Craft Director Studio v19.1.4 in 3ds Max 2018 on Windows 10. I am having a problem with the restoring saved profile. I have created a tank rig with extra wheels. I adjusted Input Property Parameters in CrawlerExt tool. Then I created a new profile for this tank rig and saved whole rig as a template under main menu->save selected. Now, when I try to create saved rig using Main menu->Create Template->(my template), template of CrawlerExt with all extra wheels creates fine but Input Property Parameters in CrawlerExt tool have different values. I have to go to profile settings, change to another profile and then change back to my saved tank profile to restore right parameters.
Why cannot I save exact Input Property Parameters into CrawlerExt tool as a template?

Patrik Martin
Partner
Posts: 294
Joined: Mon Feb 25, 2008 1:07 pm
Location: Gothenburg, Sweden
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Re: Saved profile doesn't restore settings

Post by Patrik Martin » Sun Aug 18, 2019 10:09 pm

Vipera wrote:
Wed Aug 14, 2019 8:45 pm
I use Craft Director Studio v19.1.4 in 3ds Max 2018 on Windows 10. I am having a problem with the restoring saved profile. I have created a tank rig with extra wheels. I adjusted Input Property Parameters in CrawlerExt tool. Then I created a new profile for this tank rig and saved whole rig as a template under main menu->save selected. Now, when I try to create saved rig using Main menu->Create Template->(my template), template of CrawlerExt with all extra wheels creates fine but Input Property Parameters in CrawlerExt tool have different values. I have to go to profile settings, change to another profile and then change back to my saved tank profile to restore right parameters.
Why cannot I save exact Input Property Parameters into CrawlerExt tool as a template?
Hi Vipera and welcome to the forum.

This sounds like a bug. I will forward this info to the development team, thank you for posting.
Partner
http://www.craftanimations.com
patrik.martin-at-craftanimations.com

Vipera
Posts: 3
Joined: Wed Aug 14, 2019 8:32 pm

Re: Saved profile doesn't restore settings

Post by Vipera » Tue Aug 20, 2019 2:50 am

Hi Patrick. Is there a way to get tech support ASAP?

Patrik Martin
Partner
Posts: 294
Joined: Mon Feb 25, 2008 1:07 pm
Location: Gothenburg, Sweden
Contact:

Re: Saved profile doesn't restore settings

Post by Patrik Martin » Tue Aug 20, 2019 9:37 pm

Yes, see https://craftanimations.com/contact-us/. In general we are able to help you right away between 9am and 3pm CEST (09:00-15:00). We can also book a time outside these times if it suits you better.
Partner
http://www.craftanimations.com
patrik.martin-at-craftanimations.com

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